HELP CENTER – Doctoring Humour

HELP CENTER



GENERAL

I cannot find the style, color or size I’m looking for.

The colors and sizes available in the online shop reflect what we currently have in stock but we might restock popular products.

How do I find the right size?

There is a size chart on each garment with body measurements.

Can I Get A Sample For Bulk Orders?

Yes, you can order 1 product of the design you want and include a note on your cart that this is a sample order request for bulk order.

My order is missing.

Contact support@doctoringhumour.com and we will sort it out for you.

Some pieces are missing from my order.

If pieces are missing from your order, contact support@doctoringhumour.com as soon as possible to send you the missing pieces free of charge.

How do I get my design to you for a custom order?

The best way to get the design to us is to email the file to designs@doctoringhumour.com.

Low resolution images will not be printable (although you may send low resolution images to give us a general idea of the design for quoting). Microsoft Word and PowerPoint files do not transfer well and are not recommended!

Please send us the highest resolution images (150-300 dpi) that you can get your hands on. For the design savvy people out there, files sent as Adobe Photoshop, Illustrator, EPS, or PDF are preferred.

Can I Get A Sample For Bulk Orders?

Yes, you can order 1 product of the design you want and include a note on your cart that this is a sample order request for bulk order.

SHIPPING

Which countries do you deliver to?

We deliver worldwide with door to door tracking.

What are the estimated delivery times?

Order delivery times vary per country and continent. Below are the approximate delivery times for each country and continent.
All orders are sent with door to door tracking:
USA: 8 - 14 working days
UK: 8 - 14 working days
​Australia: 8-14 working days
Europe: 8 - 14 working days
​Rest of the world: 13 - 16 working days

When will my customers receive tracking information?

Once your order has landed in one of our fulfillment centers your customers are automatically notified with a tracking number on the email they provided in their order.

How much do I pay for shipping?

The shipping charge will be added to your order and visible on your receipt before you check out. The shipping is based on the destination country.
You’ll get free shipping on orders above a certain amount.

Do I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Can you send my parcel quoted in customs purposes as a gift?

No. We have to state that all price facts have to be declared correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.

Can I change my order?

We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. So, if you would like to make any changes, please contact the customer service team as soon as possible by phone or email. If your order has already been processed or has been dispatched from our warehouse, we can no longer accept order changes.

Can I add items to my order?

Unfortunately, we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

Did my order go through?

An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!

I did not receive an order confirmation.

As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add support@doctoringhumour.com to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.

PRICING

What factors affect my pricing?

A. Type: The Doctoring Humour designs vary in price, but we use our purchasing power to get you the best possible deal on your funny medical apparels.
B. Quantity: Our printing process dictates that if you order a greater quantity of shirts, you’ll save money. It’s simply less expensive for Doctoring Humour to set up and print a large number of the same design than it is to set up and print a small number of a single design.
C. Colors: The process of screen printing requires us to make a separate screen for every color in your design. The fewer colors in your design, the less expensive producing the design becomes for us and for customers.

How do I pay using Apple pay?

Yes, you can.

What should I do if I’ve been overcharged for my order?

That wouldn't normally happen if you placed the right items you'd like to order but if it does happen, simply let us know through email and we'll be glad to investigate.

How do I use PayPal as a payment method for my order?

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PRINTING

What is the difference between screen printing and embroidery?

Both methods are used for embellishing designs or logos to clothing and accessories. Screen printing is a method that uses inks in a stencil method to print images onto clothing. Embroidery uses thread to sew an image into the fabric of items. Screen printing is good for t-shirts and provides a long lasting imprint. Embroidery is generally used on polo shirts and hats and brings depth and dimension to your design or logo. Screen printed images can usually be more detailed than embroidered ones.

RETURNS

If I have a problem with my order, what should I do?

We do everything in our power to make sure that each order meets our high standards of Quality, Competitive Pricing, and Quick Delivery Time – this is the Doctoring Humour Guarantee.

We strive for nothing but great customer experiences at Doctoring Humour, so if your order arrives and it’s incorrect or late, we’ll work with you to make it right.

Your buying experience is our top priority, and the Doctoring Humour Guarantee means that your satisfaction is paramount to our success. Please contact us within 7 days of receiving your shipment to discuss problems with an order.

We’re available between the hours of 8AM-5PM [EST], Monday through Friday. You may also contact us via email.

What is your returns policy?

You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. We only want the goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

What happens if a package wasn't delivered to me but the tracking states that it was?

If the package was marked as delivered by the carrier, but you reported you have yet to receive it, Doctoring Humour won't cover the cost of reshipping or refunding the order. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If our customer is unable to locate the package, we will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

If the package was marked as delivered by the carrier, but you reported you have yet to receive it, Doctoring Humour won't cover the cost of reshipping or refunding the order. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If our customer is unable to locate the package, we will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

What if the recipient's address was wrong?

If the recipient's address was wrong, then you are held responsible.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. You must send us an email notifying us complete with photos. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

What if I change my mind? 

Any returns or problems that occur because of an error on our part will be handled at our expense. If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order. If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time.

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to support@doctoringhumour.com, then we'll gladly send a replacement at no cost to you.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you. New shipping charges will be applied for orders that have been unclaimed at customs, returned by our customer, or had an incorrect address originally provided.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

WHAT MAKES US DIFFERENT

High Quality Cut & Sew
Printed, cut and hand-sewn by our team. Guaranteeing high quality products with no compromises.

Automated Order Import
Orders are automatically synced and fulfilled with our fulfillment centers, and you never have to follow-up.

Quick Delivery
We ship with FedEx®, DHL, UPS, USPS. We have multiple fulfillment centers to handle orders. USA, UK, Germany & Australia. And from there we ship each order individually.

 

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